Washers Dryers

never again Haier HDP18PA Stainless Steel Free Standing Dishwasher I bought this dishwasher 10 months ago. The wheels and castings broke within a month. No service places wanted t...

Haier HDB18EBS Stainless Steel Free-Standing Dishwasher Product MPNMPN:hdb18ebs Key FeaturesDishwasher Type:Free-StandingControl Type:ElectronicNumber of Wash Cycles...

Hi everyone,

we bought a Haier 18″ portable dishwasher online last October 17th, 2005. Starts of the nightmare. It did not work. Symptom: all the lights of various cycles, modes, are on at the same time. It did not spin. We called the online store, Compact Appliances. They said that you can return only if it is working. Since our dishwasher does not work, we can not return. We called Haier support at 877.337.3639 at the beginning of last November. They refer us to A&E services (phone number 800.905.9505). They came in November 2005, and the technician said that he has seen the similar problems with the Haier 18″ dishwasher at other client sites. They asked Haier to send the parts and Haier keeps sending the wrong parts, and they were still trying to get the right parts. Conclusion: No solution! I got worried and told A&E services that I do not want to repeat what the other customers have run into. So I called Haier America support while the A&E technician was by my side. Haier said that A&E technician has to make it “unreparable” to get a

replacement. A&E would not do that. Between Jan amd Feb, 2006, A&E services sent 3 different technicians to work on my dishwasher. It took Haier 2 months to get the right parts to me. The joke started when A&E technician was asking for the new computer board with the chips. Haier sent instead a empty plastic case. Things like that.

Feb 11, 2006, A&E technician got fed up and eventually

said that the unit was not reparable. 4 days later,

without letting us know the appointment beforehand, A&E

technician showed up at our house again and said that

he was sent back by Haier to work on the dishwasher.

We were appalled and let him in. He took the unit aparts

and did not put things back and left. We called A&E

and they said that for the second time, they made it

unreparable. March 11, 2006, I called Haier America, they said that they received the report of A&E but could not read the lower portion of the report. I asked for

their fax number so that I can call A&E to fax it again. Haier refused to give me the fax number and said that A&E should know it. I called A&E and they said that they still need the fax number from Haier. Anyhow. I called in around March 18, 2006, and Haier said that they were still waiting for the report to be resent. I called in around April 3rd, 2006, about 5 months after A&E first came to my house for the service. Haier said that they got the report, finally, and they can read it. But they do not understand why A&E can not fix it and will talk to the Haier headquarter to find out. Haier Senior Customer Support, Katie, assured me that someone will call me in 3-5 business days, as she told me since March. No one has called me. So I got upset and set a letter to the president of Haier America, in their office in New York. You can find the address and the name

of their boss by talking to the customer support. Anyway.

Yesterday they called me (April 11th, 2006 - exactly 5 months later!), and they said that my dishwasher was outside and they will not honor the service contract.

I was shocked, and explained that we planned to use the

unit in our Tahoe house, and we took it back to SF Bay Area so that someone is at the house and they can come easily to work on it. I told them that the only faucet that has threads for connecting the water hose of the dishwasher is

outside the house, that is why I had to move the unit out

every time A&E technician came out. Surely I had to repack it

and move it back to my house every time after A&E was done with their service. So far, 6 times at least.

The lady of Haier said, “Oh”, and she said that

she would talk to the managers for a resolution.

She said that she would call me back.

So, guys, nightmare continues.

If any of you is an attorney, and wanted

to sue big time of Haier, please email me

at billlou@yahoo.com, or

email me at bill.lou@cbnorcal.com,

I would be more than happy to share a textbook

case and let them learn the lesson.

Do not buy their junks.

Haier HDP18PA Stainless Steel Free-Standing Dishwasher Key FeaturesDishwasher Type:Free-StandingControl Type:Push ButtonNumber of Wash Cycles:4 CyclesDrying Type:Economy / ...

Haier ESD302SS Stainless Steel Built-in Dishwasher Key FeaturesDishwasher Type:Built-inControl Type:ElectronicNumber of Wash Cycles:5 CyclesDrying Type:Thermal DryingPl...

Cheap Dishwasher that Breaks a Lot!! Haier HDT18PA Built in Dishwasher Please do not buy this brand if you are looking for a compact dishwasher. We bought this because we hate doing di...

Haier ESD202 Dishwasher Product MPNMPN:ESD202 Key FeaturesNumber of Wash Cycles:4 CyclesDrying Type:Economy / Air DryingSound Insulat...

Haier ESD402 Stainless Steel Built-in Dishwasher Key FeaturesDishwasher Type:Built-inControl Type:ElectronicNumber of Wash Cycles:7 CyclesPlace Settings:12Food Dispos...

Haier PRCS25EDAS Stainless Steel Bottom Freezer French Door Refrigerator Product MPNMPN:PRCS25EDAS Key FeaturesRefrigerator Type:Bottom Freezer • French DoorTotal Volume:67 cu. ft....

Haier HVUE12A Wine Cooler

Great dishwasher for my tiny kitchen! Haier HDP18PA Stainless Steel Free Standing Dishwasher