Two duds and no Customer satisfaction! General Electric JEM25 800 Watts Microwave Oven

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Ten years ago we bought a GE Spacemaker MW for our new house. It died after 6 years. We thought this was a rather short life for a microwave but dismissed it as a fluke and bought another. To our surprise, we didn’t have a lot of replacement choices. In fact, we had no choice but to replace it with another GE Spacemaker–it was the only model that could be hung under our kitchen cabinet.

Four years passed and our replacement has now gone to MW heaven. While I like the MWs features, its life is a bit too short for me. We haven’t had this problem with other microwave ovens. We still use one in our office that we bought almost 20 years ago!!

I called GE Customer Service and asked whether they would cover the cost of repairing or replacing MW #2 but they wouldn’t budge. Cost of labor to BEFORE REPLACING ANY PARTS is about half the cost of a new MW. I understand they can’t fix or replace every appliance out of warranty but I think there are occasions when exceptions should be made.

Did I mention there are only two adults in the house who use the MW and we just aren’t that hard on appliances. In addition, I sprung for the cost of an electrician to make sure the problem wasn’t our electrical wiring.

I’m switching to another company and model that will just have to sit on a kitchen counter. As for the “hole” where our GE Spacemaker used to be–I’m turning it into a shelf for cookbooks.

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Tags: general electric, repair

 

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